Editor’s Note: This article is from the WeChat public account “Intelligent Things” (ID: zhidxcom), author Wang Ying, 36 氪 authorized to release.On September 11th, the Swedish city government used the robot Tengai to interview employees. A young man named Andersda passed the interview of Tengai and became the digital coordinator of the city government. He was also the first to be interviewed through a robot.Hired employees.Tengai is 41 cm (16 inches) tall and weighs 3.5 kilograms (7.7 pounds). It is placed on the table just to look at the interviewer.The interviewing robot Tengai was developed by Swedish technology company Furhat Robotics and TNG, one of Sweden’s largest recruitment companies, to eliminate prejudice such as age, gender, appearance and race in the interview.Interview robots aim to eliminate prejudice Furhat Robotics is an artificial intelligence and social robot company that has been building a human-like computer interface for the past four years, mimicking human speech and facial expressions.TNG Chief Innovation Officer ElinÖberg Mårtenzon said that people usually make a first impression of a person within 7 seconds, and recruiters need about 5 to 15 minutes to make an interview with the interviewer.Gabriel Skantze, chief scientist of the interview robot development project, said:
“We hope that the interview robot will be closer to humans. Compared with traditional robots, Tengai will not make people feel terrible or strange.
In October 2018, Furhat Robotics began working with TNG to use robots to provide interviews for candidates, and the interviewers were not affected by any unconscious bias by managers and recruiters.
Unconscious prejudice includes assumptions made about someone based on gender, race, voice, education, appearance, and informal conversations before or after the interview.For example, at the beginning of the interview, the interviewer chats with the interviewer and asks:
“Do you play golf?
“If the interviewer likes it, maybe the interviewer will first make a good impression on him. By contrast, Tengai does not participate in the chat before the interview, and proposes all in the same way, in the same tone, in the same order.The problem can create a fairer and more objective interview process. After the Tengai interview, the textual record of the interview will be provided to the recruiting person to help decide which candidates should enter the next round of interviews.Petra Elisson believes that robot interviews can provide great help for humans in screening. Robots have no feelings and can avoid many subjective factors when making choices among many candidates. Petra Elisson also tested Tengai as an interviewer, she said.:
“In front of seeing Tengai, I have been skeptical about robot interviews, but during the interview I completely forgot that it was not human.
“The robots have been interviewed by robots to find that the working robots are programmed by humans. They analyze human-made data sets and learn from human behavior. It is also likely to form some human biases. To solve this problem, Furhat RoboticsA variety of volunteers conducted multiple interviews, allowing Tengai to learn different interview habits from different recruiters instead of learning a person’s fixed language habits. Last March, Tengai’s development was initially completed and began testing.In May, he began a dialogue test with a real human interviewer. At the beginning of this month, Tengai successfully conducted a real interview with the Swedish city government and successfully recruited a digital coordinator. For the reason why the development of the interview robot, TNG is responsible forPeople explained:
“Humans tend to look for and like people who share their interests and interests. This is usually done through personal issues, and these issues will put us into emotions, so each recruiter carries some sort of subconscious bias.
After more than half a year of testing, Tengai has been able to complete the interview. In an advertisement published by Furhat Robotics, she introduced a story in which a woman was repeatedly rejected because she was biased in her job search. When she met the interview robot.Successfully passed the interview, which proved that she is not incapable, but because other people’s prejudice has not been given a fair chance. Conclusion: The interview robot took the lead in eliminating discrimination. The Swedish city government took the lead in using interview robots and dared to adopt new technologies.Providing an interesting experimental platform for AI recruitment. In recent years, ethnic diversity in the global labor market has become a hot topic.
According to the BBC, the unemployment rate of Swedish natives is about 4%, but for citizens born in Sweden who are born abroad, this figure exceeds 15%.
In the UK, 5% of expatriates cannot find a job.According to a recent TNG survey, 73% of job seekers in Sweden believe that they are discriminated against because of race, age, gender, sexual orientation, appearance, weight or disability when looking for a job.A robot like Tengai is likely to be a “great step” in eliminating social discrimination, because when a robot faces a person, it does not create any stereotypes because of where he comes from, or what makes the appearance different.This technology has been supported by the Diversity Foundation, a non-political, non-profit fund organization that aims to provide a more level playing field for the Swedish labor market.Any research that emphasizes abilities and skills deserves attention. Any progress that eliminates social injustice and prejudice deserves to be encouraged. This is the true spirit of innovation.